Pinner Man And Van Terms and Conditions

These Terms and Conditions apply to all services provided by Pinner Man And Van in connection with removals, deliveries, transport, loading, unloading, collection, disposal, and related moving services. By making a booking, requesting a quote, or accepting a service, the customer agrees to be bound by these terms. If the customer is booking on behalf of another person, they confirm that they have authority to accept these terms for that person.

This document is intended to set out the basis on which Pinner Man And Van provides services within the United Kingdom. It should be read carefully before any booking is confirmed. Nothing in these terms affects any rights that cannot lawfully be excluded under UK law. Where any term is found to be unlawful or unenforceable, the remaining terms will continue to apply.

For the purposes of these terms, “we”, “us”, and “our” refer to Pinner Man And Van. “You” and “your” refer to the customer, the person making the booking, and any person receiving the service. References to “service” include any quote, collection, delivery, man and van hire, house move, office move, bulky item transport, and waste collection where agreed in advance.

1. Booking Process

A booking is only confirmed when we have accepted the customer’s request and provided confirmation in writing, by email, message, or other recorded method. Requests for quotations do not create a binding booking. The customer must provide accurate information at the time of booking, including the addresses involved, access conditions, item descriptions, number of floors, parking restrictions, and any special handling requirements. If the details provided are incomplete or incorrect, we may revise the quote, adjust the service, or decline the job.

We reserve the right to refuse any booking at our discretion, including where the requested work is unsafe, unlawful, outside our scope, or not reasonably capable of being completed with the resources agreed. The customer must ensure that all items to be moved are available on the agreed date and time, and that access is safe and lawful. Delays caused by missing information, incorrect addresses, blocked access, or unprepared items may lead to additional charges.

Any estimate given before the service is based on the information supplied by the customer. Unless stated otherwise, estimates are not fixed-price guarantees if the actual work differs from the description provided. We may reasonably amend the price where the scope of work changes, additional labour is required, waiting time is incurred, or extra services are requested during the job. The customer will be informed as soon as reasonably practicable if such changes apply.

2. Payments and Charges

Prices may be quoted on an hourly basis, fixed basis, or as a combination of both, depending on the nature of the work. All charges will be communicated before the service begins wherever practical. Unless otherwise agreed in writing, payment is due in full on completion of the job and must be made using the methods accepted at the time of booking. We may require a deposit for certain bookings, larger moves, waste removal, or time-specific appointments.

The customer is responsible for paying all agreed charges, including any additional labour, congestion, parking, tolls, permits, waiting time, storage costs, disposal fees, or other reasonable expenses incurred in the course of providing the service. If the customer requests changes during the job that increase time or resources, these may result in a supplementary charge. Where a service is delayed because the customer is not ready, we may charge for idle time or waiting time at the applicable rate.

All payments must be made without deduction, set-off, or counterclaim unless required by law. If payment is not made on time, we may suspend future services, charge lawful interest on overdue sums, and recover reasonable costs associated with collection. Any promotional price or discount applies only to the specific booking and period stated, and may be withdrawn if the terms of the offer are not met.

3. Cancellations, Amendments, and Non-Attendance

The customer may cancel or amend a booking, but notice must be given as early as possible. Depending on the timing of the cancellation and whether any resources have already been allocated, a cancellation fee may apply. Where a deposit has been taken, it may be retained in full or in part to cover administrative costs, reserved vehicle time, staff allocation, or other losses arising from the cancellation. Any non-refundable element will be made clear at the time of booking where practical.

If the customer is not present at the agreed time, fails to provide access, is unable to proceed with the move, or does not have the items ready for collection, we may treat this as a late cancellation or failed attendance. In such cases, the full charge or a reasonable minimum charge may apply. If the service cannot be completed because of circumstances within the customer’s control, the customer remains responsible for any costs already incurred.

If we need to reschedule or cancel due to vehicle breakdown, staff illness, severe weather, safety issues, or other events beyond our reasonable control, we will use reasonable efforts to rearrange the service or refund any sums paid for work not performed. We will not be liable for indirect losses arising from a cancellation or change of date caused by matters outside our control.